VOLINEXThis Privacy Policy is intended to inform you about how we collect, use, share, store and protect your personal information, as well as the rights and choices you have regarding your personal information. By using our Services, you agree to the processing of your personal information in accordance with this Policy.
1 Information Collection Statement
We will not collect any personal information from customers who only visit our website without placing an order or performing other related operations. Customers who place an order need to fill in their name, email address, delivery address, zip code and payment account information. For the above information, we will only send you order-related information and in-store promotional activities via email.
Depending on how you use our Services, your location and applicable legal requirements, we may collect two types of information related or unrelated to you:
1.1 Information Related to You
- Contact Information: Your full name, mailing address, billing address, delivery address, phone number and email address.
- Financial Information: Credit card/debit card information (only the last four digits of the card number will be collected), bank account details, payment methods, transaction records and payment confirmations.
- Account Information: Username, password (encrypted), security questions and answers, and account preferences.
- Transaction Information: Products you browse, add to cart or wishlist, purchase, return, exchange or cancel, as well as your historical transaction records and order details.
- Device and Usage Information: Your device type, device ID, operating system, browser type, IP address, network connection status, and your behaviors when using our Services (such as browsing time, visited pages, and operation behaviors).
- Other Information: Information you voluntarily provide when participating in our surveys, promotional activities, and information obtained from third parties with your consent.
1.2 Information Unrelated to You
We may collect information that is not associated with your identity, including but not limited to non-identifiable user content, diagnostic data, etc. Such information will not be used to identify your personal identity and is only used to improve the quality of our Services.
1.3 Information Collection Channels
- Direct Collection from You: When you create an account, place an order, communicate with us or voluntarily provide information.
- Automatic Collection: When you visit our website or use our products, we automatically collect information from your device through Cookies and similar technologies.
- Collection from Third Parties: With your consent, we obtain information from legal third-party sources such as our service providers and partners.
2 Cookies and IP Addresses
VOLINEX is firmly committed to protecting our customers’ privacy. Cookies are a small piece of information stored by your internet browser to your computer’s hard drive. Your browser is usually set up to initially accept cookies.
If you set your browser to reject cookies, the site will not be able to recognize your account and any personalization. We do not and cannot use cookies to gather your confidential information that may be stored on your hard drive.
Third Party advertisers also help us display tailored content to our customers and serve ads on our behalf. These advertisers may also utilize cookies and/or web beacons to measure effectiveness, efficiencies, etc. of the sites. For more information about cookies and how to manage them, you can visit: http://www.allaboutcookies.org.
3 Third Party Links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.
Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. Our inclusion of links to third-party websites does not imply endorsement of their content or operators.
4 California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the ‘Edit Profile’ page.
5 Children Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
We will not knowingly collect Personal Information from children under the age of 13 (or under the applicable minimum age in other jurisdictions, such as 16 in the European Union) without the consent of a parent or guardian. If you are a parent or guardian and believe that your child has provided us with Personal Information without your consent, please contact us immediately, and we will take steps to delete the child’s Personal Information from our systems.
6 Methods of Processing
We take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of your personal information. The processing of personal information is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated.
In addition to us, in some cases, the personal information may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by us. The updated list of these parties may be requested from us at any time.
7 Legal Basis of Processing
We may process Personal Data relating to Users if one of the following applies:
- You have given your consent for one or more specific purposes. Note: Under some legislations we may be allowed to process Personal Data until you object to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;
- Provision of Data is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof;
- Processing is necessary for compliance with a legal obligation to which we are subject;
- Processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us;
- Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.
In any case, we will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
8 Place of Processing and International Transfer
The personal information is processed at our operating offices and in any other places where the parties involved in the processing are located. Depending on your location, data transfers may involve transferring your Data to a country other than your own.
If broader protection standards are applicable, you are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by us to safeguard your Data. If any such transfer takes place, you can find out more by inquiring with us using the information provided in the contact section.
9 Retention Time
Personal Data shall be processed and stored for as long as required by the purpose they have been collected. Therefore:
- Personal Data collected for purposes related to the performance of a contract between us and you shall be retained until such contract has been fully performed.
- Personal Data collected for the purposes of our legitimate interests shall be retained as long as needed to fulfill such purposes. You may find specific information regarding the legitimate interests pursued by us by contacting us.
We may be allowed to retain Personal Data for a longer period whenever you have given consent to such processing, as long as such consent is not withdrawn. Furthermore, we may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority. Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right of erasure, the right of rectification and the right to data portability cannot be enforced after expiration of the retention period.
10 Your Rights
Depending on your place of residence and applicable laws, you may have certain rights regarding your personal information processed by us. Users entitled to broader protection standards may exercise any of the rights described below. In all other cases, you may inquire with us to find out which rights apply to you.
You have the right to withdraw consent where you have previously given your consent to the processing of your Personal Data.
You have the right to object to the processing of your Data if the processing is carried out on a legal basis other than consent.
You have the right to learn if Data is being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
You have the right to verify the accuracy of your Data and ask for it to be updated or corrected.
You have the right, under certain circumstances, to restrict the processing of your Data. In this case, we will not process your Data for any purpose other than storing it.
You have the right, under certain circumstances, to obtain the erasure of your Data from us.
You have the right to receive your Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance.
You have the right to bring a claim before your competent data protection authority.
You have the right to opt out of the sharing of your Personal Information for targeted advertising purposes. If you visit our website with the Global Privacy Control (GPC) opt-out signal enabled, we will automatically treat this as a valid opt-out request for your device and browser.
Any requests to exercise your rights can be directed to us through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by us as early as possible and always within one month. You may also opt out of receiving promotional emails from us at any time by clicking the “Unsubscribe” link in the emails.
11 Revisions to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our privacy practices or applicable laws. If we make material changes to how we process your Personal Information, we will notify you via email or by posting an announcement on our website. Your continued use of our Services after the effective date of the revised Policy constitutes your acceptance of the changes.
12 Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy or our privacy practices, or if you wish to exercise your rights regarding your Personal Information, or if you have any other questions about personal information privacy, please feel free to contact us at any time.
Have Questions About Your Privacy?
We’re committed to resolving any privacy-related complaints or concerns fairly and promptly. When contacting us, please specify your country/region of residence to help us respond to your request more efficiently. If you are not satisfied with our response, you may have the right to lodge a complaint with the competent data protection authority in your jurisdiction.
info@volinextech.com